iMonnit Enterprise Support Agreement
Monnit Support offers a complete installation of iMonnit Enterprise to be purchased as a service (refer to the Enterprise product page for details). If you purchase full Enterprise Installation Support, please review the following requirements.
- Windows ®, 2 GB RAM, 2.0GHz Processor, ASP.NET Framework v4.5 IIS 7, ASP.Net MVC Framework v4.0
- SQL Server ® 2008 or Newer (Database Server) - SQL Express will work with a 10GB database limit
- IP or host address for SQL Server
- Credentials to the SQL Server database with the sa User enabled (or a User with full read and write capabilities)
- Provide Monnit full control of the Windows PC with a remote access software (Windows RDP, TeamViewer, or similar)
- Windows Features found in this article
- To have the installation executed more promptly, it can be done unaccompanied in which case the credentials will need to be provided to * Monnit Support (support@monnit.com); if preferred, an accompanied installation can be conducted Mon - Fri 9 AM, 11 AM, or 3 PM Mountain upon schedule request sent to support@monnit.com
- Meeting requests will be accommodated within 5 business days of request
- Sessions will be limited to 1 hour in length, once per week
Pre-installation requirements
Prior to arranging a meeting to complete the installation, the following items must be accommodated:
- A version of SQL Express (or full SQL server) installed and running.
- sa user enabled in SQL server (or user with full read/write permissions) and username/password known.
- SSMS (SQL Server Management Studio) installed and opened with Administrator access.
- Windows User with full read/write Administrator access logged in.
- Database enabled for Mixed Mode Authentication.
- Collation for your SQL server/database is configured to SQL_latin_1_general_cp1_ci_as.
Enterprise Installation Recommendations
We recommend that you have a resource familiar with Microsoft stack server deployments. This resource should understand IIS website configuration, SQL Server Management, and Windows Services. This could be a System Administrator, Developer, DBA or someone with similar experience.
If you do not have access to a resource, Monnit provides the following installation support options;
Complete Enterprise Installation - $500 (One time fee)
Note: To utilize this service we will need temporary administrative remote access to the server.
Items covered under the Enterprise Installation Guide or the Enterprise Admin Guide can be supported with an Enterprise Installation Support agreement.
After Installation Recommendations
When your database growth exceeds 100k data records we recommend you have at minimum a contract in place with a DBA to evaluate the system for optimization and query tuning on an as needed basis.
When your database growth exceeds 10 million data records we recommend you have a DBA consistently evaluate the system for optimizations.
If you prefer, Monnit provides the following database maintenance support options;
One time evaluation to configure initial DB maintenance - $1000
Note: Required before annual contract starts. Includes Backup strategy and scheduling, initial tuning, automated maintenance, etc.
Less than 100K records tuning twice a year - $600 annual (response time 5 business days)
100K – 1M records tuning four times per year - $1000 annual (response time 5 business days)
1M – 10M records tuning monthly - $2400 annual (response time 2 business days)
10M + records - Call for pricing
Costs are based on an estimated time of 1-2 hours per tuning session.