Determine Why You Didn’t Receive a Notification
If you didn’t receive an alert and are unsure why this, article provides you with the resources to determine the reason. Consider the article a checklist with resources to examine possible reasons why a Notification didn’t appear in iMonnit and why an alert wasn’t sent to your phone.
Network and User Configurations
- Are Notifications or Alerts enabled for the Sensor Network?
Enabling and Disabling Alerts for an Entire Sensor Network
- Are the User’s Notification Details configured to allow Notifications?
Editing a User’s Notification Details
- Has the User opted out of Notifications?
If the User has opted out, the status in the Rules History will show a message indicating this. If yes, please contact support@monnit.com with the associated email address to request notifications be enabled.
Rules Configurations
- Are Rules paused for the specific sensor or paused at the time of the trigger event?
Pausing Sensor Rules in iMonnit
- Was the Rule Active/Enabled at the time of the event?
- Was the Rule armed at the time of the triggering event?
- Is there a sensor assigned to the trigger Condition of the Rule?
Rules - Adding Devices to Trigger a Rule in iMonnit Online
Confirm that the sensor you expected to report the reading and trigger a notification is configured to do it.
- Is the threshold of the trigger Condition configured for the correct value and scale?
Rules - Adjusting the Trigger Condition Threshold
- Is the trigger Condition configured with the correct datum?
When configuring a triggering Condition of a sensor that reports multiple datum types (such as a Humidity Sensor), Rules can be triggered by various these various datum types. If the correct datum is not selected, you will trigger the Rule based on a different value than expected.
- Have you correctly configured the trigger threshold for the Rule type (Sensor Reading vs. Advanced Rule)?
Rules - Adjusting the Trigger Condition Threshold
A Sensor Reading can trigger a Rule, or the sensor’s Aware State can trigger it.
- Have you configured a recipient?
Rules - Configuring a User as a Recipient of Rules in iMonnit Online
- Is there a configured delay?
Notification (alert) Delay Function
If so, confirm the triggering condition persisted for the delayed time.
- Is there a schedule configured for the Rule?
If a Rule Continues to Send Notifications Outside of a Configured Schedule
If using the Before and After schedule, be sure it is correctly configured.
Understanding “Before and After” in Rules and Sensor Schedules
- Are there System Actions configured which affected the notification behavior?
Rules - Understanding System Actions
Event-specific considerations
- Do you see the Alert Sent column show True for the specific reading if you export the sensor data?
See this article for Humidity sensors with firmware prior to 17.x.x.x. - For Sensor Reading Rules, has the sensor been triggering for more than 24 hours?
- For Advanced Rules (Rules based on Aware State), has the sensor been in its Aware State for more than 48 hours?
If a Sensor in its Aware State for More than 48 Hours Does Not Trigger an Advanced Rule
If you have a second trigger before a delayed alert sends
- If you have a delay configured and a second sensor triggers the Rule before that delay time is up, the system will suppress the alert for the second trigger, assuming you know the first trigger occurred.